During the early years of my consulting career, I got associated with a small, but rapidly growing family owned, traditional organization. The leap in growth (where it was preparing to go Public) had its own perils. It painfully brought home the glaring inadequacies in the manpower of the organization – both in terms of theContinue reading “Perils of Blind Spots in Human Resource Management (Part 1)”
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Perils of Blind Spots in Human Resource Management (Part 2) – A Conceptual Framework
Based on the experience mentioned in Part 1 of this story, I developed a remarkably simple (yet in my view a very powerful) model consisting of a 2 X 2 matrix, which can help senior management to map their executives and devise some meaningful strategies for their development. (I am a great fan of aContinue reading “Perils of Blind Spots in Human Resource Management (Part 2) – A Conceptual Framework”
The Activity Trap
This is perhaps the first humorous story which led me to start looking for management concepts in humour. Here goes the story: In a small town lived a famous sprinter who had represented his country in the Olympics. Let us call him Mr. Sprinter (Normally I would give him a real name but in thisContinue reading “The Activity Trap”
Customer Service
We all have had our frustrating moments dealing with the customer service departments of companies. The experience usually leaves one more confused or riled than ‘serviced’. In my capacity as a business consultant, I was once talking to the Customer Service executives of a large company which sold some Industrial Products. The number of customersContinue reading “Customer Service”
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