The Activity Trap

This is perhaps the first humorous story which led me to start looking for management concepts in humour. Here goes the story: In a small town lived a famous sprinter who had represented his country in the Olympics. Let us call him Mr. Sprinter (Normally I would give him a real name but in thisContinue reading “The Activity Trap”

Customer Service

We all have had our frustrating moments dealing with the customer service departments of companies. The experience usually leaves one more confused or riled than ‘serviced’. In my capacity as a business consultant, I was once talking to the Customer Service executives of a large company which sold some Industrial Products.  The number of customersContinue reading “Customer Service”